Whether you’re a new patient preparing for your first visit or a returning patient managing ongoing care, we’re here to make every step easier. In this section, you’ll find everything you need to manage appointments, request refills, understand your insurance and billing, access your records, and prepare for lab work.
Our goal is to provide accessible, patient-first care with transparency, compassion, and support. If you have questions at any point, our team is just a phone call—or portal message—away.
At Texas Diabetes & Endocrinology, we offer multiple convenient payment options, including Auto Pay. With Auto Pay, your credit card is securely stored in an encrypted environment, ensuring your payments are processed on time with no extra hassle.
Before charging your card, we’ll notify you of the upcoming payment and send you a receipt once it’s processed.
Payment is due at the time of service for:
Note: We accept Medicare & Medicare Advantage plans for existing patients only. Effective 12/23/25, we will no longer accept Aetna insurance.
Texas Diabetes & Endocrinology
110 Deer Ridge Drive
Round Rock, TX 78681
If you’re experiencing a life-threatening emergency, call 911 immediately.
For urgent medical questions outside of regular business hours, call our main number: (512) 458-8400 and press Option 8. This will connect you with our on-call answering service.
Please be prepared to leave:
An on-call physician will return your call or text. Please note that the responding provider may not be your usual doctor.
This after-hours service is only available during lunch breaks, evenings, weekends, and holidays.
Lab testing is a vital part of managing chronic conditions. Please have your labs drawn at least 1-2 weeks before your appointment to ensure results are available for discussion.
TDE does not offer in-office lab draws. Please visit the lab of your choice as listed on your order form.
Check your order to see if fasting is required—if it says “fasting,” avoid food and drink (except water) after midnight before your draw. All lipid panels require fasting.
If labs are ordered outside your appointment:
We recommend refilling prescriptions during your office visit. If you run out between visits:
We send prescriptions electronically. If using mail-order, please note you are responsible for requesting shipment when needed.
Phone: (512) 458-8400, Option 5
Email: medicalrecords@texasdiabetes.com
TDE cannot request records from other providers (unless it’s your referring doctor). Please contact your former provider directly.
You’ll receive a digital copy of your lab results in the Patient Portal.
If you use Quest, LabCorp, or Babson Diagnostics, please notify us so we can route your order accordingly. Clinical Pathology Labs (CPL) accepts all portal-based lab orders.
If you need another copy before your appointment:
