In order to register for the Patient Portal, you will need to provide a valid email address. Please contact our office at (512)458-8400 to speak to a staff member today OR email firstname.lastname@example.org with your name & phone #. Please include in your message that you are needing access to the portal. A link will be emailed to you in order to complete registration with Updox. Please follow the prompts. Note: Please contact our office if you have a current portal account but are having difficulty logging in. We can provide a temporary password.
What is a patient portal?
A Patient Portal is a secure online website that gives you convenient 24-hour access to your personal health information and medical records—from anywhere with an Internet connection.
Why should I use a patient portal?
Accessing your personal medical records through a Patient Portal can help you to be more actively involved in your own health care. Accessing your family members’ health information can help you take care of them more easily. Also, patient portals offer self-service options that can eliminate phone tag with your doctor and might even save a trip to the doctor’s office.
Yes. Patient portals have privacy and security safeguards in place to protect your health information. Always remember to protect your Username and Password from others and make sure to only log on to the Patient Portal from a personal or secure computer.
Can my family access my patient portal?
You may choose to give family members or healthcare proxies access to your Patient Portal. They will have their own login once you set this up in your Portal.
What do I do if…I don’t receive a registration email?
The emails may take a few minutes to deliver. You may also check your junk mail or spam folders to see if the email was routed there by mistake. If necessary, you can call the office to resend the registration e-mail.
I forgot my user name or password.
Click on the link that says, “Forgot Password” or “Forgot Username” and follow the additional instructions. If you still need help, contact the office to reset your account.
I have an urgent issue or emergency?
DO NOT use the Patient Portal. Call the office if you need to speak with a staff member immediately. If you are experiencing an emergency, call 911 or go to the nearest emergency room.