DO NOT use the Patient Portal. Call the office if you need to speak with a staff member immediately. If you are experiencing an emergency, call 911 or go to the nearest emergency room.
Archives: FAQs
Jewel Theme FAQ Post Type
I forgot my user name or password.
Click on the link that says, “Forgot Password” or “Forgot Username” and follow the additional instructions. If you still need help, contact the office to reset your account.
What do I do if…I don’t receive a registration email?
The emails may take a few minutes to deliver. You may also check your junk mail or spam folders to see if the email was routed there by mistake. If necessary, you can call the office to resend the registration e-mail.
Can my family access my patient portal?
You may choose to give family members or healthcare proxies access to your Patient Portal. They will have their own login once you set this up in your Portal.
Is my information safe?
Yes. Patient portals have privacy and security safeguards in place to protect your health information. Always remember to protect your Username and Password from others and make sure to only log on to the Patient Portal from a personal or secure computer.
Why should I use a patient portal?
Accessing your personal medical records through a Patient Portal can help you to be more actively involved in your own health care. Accessing your family members’ health information can help you take care of them more easily. Also, patient portals offer self-service options that can eliminate phone tag with your doctor and might even save a trip to the doctor’s office.
What is a patient portal?
A Patient Portal is a secure online website that gives you convenient 24-hour access to your personal health information and medical records—from anywhere with an Internet connection.
Can I be seen without health insurance? What if you don’t accept my insurance?
If you do not have health insurance coverage, you are still welcome as a patient of ours. You will be considered “Private Pay” with our practice. Effective July 15, 2020, we now kindly require a credit card to be on file with our office so that your payment can be automatically drafted the day of or after your appointment. If you decline to place a credit card on file, you may pre-pay your visit in full prior to the appointment date. Please call our billing office to receive your estimate for services at (512)458-8400, option 6. For more detailed information click here.
What is PCI-DSS compliant?
Payment Card Industry (PCI) Security Standards Council offers robust and comprehensive standards to enhance payment card data security and reduce exposure to credit card fraud. PCI Data Security Standard (DSS) provides an actionable framework for developing a robust payment card data security process, including prevention, detection, and appropriate reaction to security incidents.
But wait, I’m nervous about leaving you my credit card information.
Phreesia’s secure PCI-DSS compliant system never stores sensitive credit card information in our office system or Phreesia’s, it is stored with the merchant.