Can I be seen without health insurance? What if you don’t accept my insurance?

If you do not have health insurance coverage, you are still welcome as a patient of ours. You will be considered “Private Pay” with our practice. Effective July 15, 2020, we now kindly require a credit card to be on file with our office so that your payment can be automatically drafted the day of or after your appointment. If you decline to place a credit card on file, you may pre-pay your visit in full prior to the appointment date. Please call our billing office to receive your estimate for services at (512)458-8400, option 6. For more detailed information click here

What is PCI-DSS compliant?

Payment Card Industry (PCI) Security Standards Council offers robust and comprehensive standards to enhance payment card data security and reduce exposure to credit card fraud. PCI Data Security Standard (DSS) provides an actionable framework for developing a robust payment card data security process, including prevention, detection, and appropriate reaction to security incidents. 

When do I give you my credit card?

We prefer that you enter your credit card information while confirming/pre-registering for your appointment through our secure platform, Phreesia. Please pay close attention to your appointment reminders sent via text & email to complete pre-registration. You can also deliver your credit card information over the phone, by mail, or in person, but the most secure way is online during pre-registration. 

How do I know what my co-pay is?

If your copay is not listed on your insurance card, please contact the 1-800 number on the back of your card to check your benefits.

Do I need a referral to visit TD&E?

Some insurance plans do require a referral in order to have your visit covered. Please contact your insurance carrier to confirm if your plan requires you to obtain a referral to see a specialist. To learn more about our referral process, select the following link: Referrals

Cancellations

Our office utilizes an automated system to remind you of your appointment three days in advance as a courtesy. This system allows you to confirm or cancel your appointment. If you need to cancel or reschedule your appointment please call at least 24 hours in advance. This allows us to make your appointment time available to other patients who need an earlier appointment. Appointments cancelled with less than 24 hours notice will be charged a late cancellation fee of $50.