The scheduling department is terrible. They don't have anyone answering their scheduling line regardless of what part of the day you call. They rely solely on voicemail and have a 72 hour wait time policy for call backs. Office won't schedule a visit without a physician referral as though to suggest patients don't have the autonomy to decide on their own if they want to get a second opinion or explore specialty care options. They are taking away the patients ability to be active in their healthcare. It's insulting and sends the message that doctors know all and don't leave room for nuance that includes patience experience.
My PCP submitted a referral more than a week ago. PCP says it's been sent, TDE says they don't have it and outright refuses to take any additional steps that would require making an effort resolve this, like reaching out to my PCP's office as a courtesy to expedite the process. These people are actually turning away private pay dollars because they can't make a simple phone call.
It doesn't matter how great the physicians might be if you can't get past unnecessary bureaucracy and awful front office staff.
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