Trustindex verifies that the original source of the review is Google. I can't review the doctor because their office policies are so terrible that you are told one thing by one person and another thing by someone else. A month ago I called to schedule an appt with Dr Harrison and was told I needed a referral, but a telehealth visit would be no problem, though I would have to wait until late August. OK, no problem.
I called my primary care and had to wait a while for a telehealth. Finally got the referral and waited for a call that never came. Every time you call to schedule a new patient appointment it tells you to leave a message but says don't leave multiple message or it'll take longer. Well guess what? No one ever calls back.
I finally decided to try the nurse's line after waiting 4 days. They were able to get someone in scheduling on the line. Then I'm told there's no referral in their system. Really? I log on to my primary care's patient portal and sure enough there's the referral, writting 5 days prior just like I said, and a confirmation that it was sent.
Now I'm told I'll have to print it to a PDF, fill out their online appointment form and attach it before they can continue scheduling. I do so and we move forward.
I explain that I would like a telehealth as my wife has a serious medical condition with surgery scheduled in less than 3 weeks and I can't risk contracting anything by being in office. Plus, there's hardly ever a reason to be in person with an endocronologist, especially when no tests or labs have even been ordered.
I am told it doesn't matter what my situation is, their office policy is all new patients have to be in person and if I don't like it, perhaps this isn't the practice for me and I should find someone else.
I asked if I could schedule the appointment and speak with Dr. Harrison's nurse to explain what's going on and see if they would be willing to accommodate. Nope. They refused to let me speak with anyone else and refused to even listen or understand the situation.
They are more concerned with office policies than patient care. That's not how I want a relationship with a doctor to be, so I will be finding someone else.
Call us at: (512) 458-8400 or
Contact us 
